Beau-tish Returns & Refunds Policy

At Beau-tish, we want you to shop with confidence. Please read our policy and check product descriptions, measurements, colours and quantities before placing your order.

Change-of-Mind Returns

We do not offer returns, exchanges or refunds simply because you:

• Change your mind.
• Choose an incorrect size, colour, style or quantity.
• Order an item by mistake.
• No longer want or need the item.

This applies where the goods supplied match your order and their description. It does not affect your rights if we send the wrong item, provide inaccurate product information or supply goods that fail to meet applicable consumer guarantees.

Damaged, Faulty, Incorrect or Misdescribed Items

If your item is faulty, damaged, incorrect or not as described, please complete our Product Issue Report form or email beau-tish@outlook.com as soon as reasonably possible.

You can upload photos using the form. Photos should be clear, well-lit and in focus, with the item and problem area fully visible, without blur or glare. Photos are helpful where reasonably possible; you may also email a short video.

Please provide:

• Your order number or other proof of purchase.
• A description of the problem.
• Clear photographs or a short video, where reasonably possible.
• Photographs of the packaging, if relevant and available.

Photographs help us assess your enquiry, but some issues may require an inspection. Original packaging is not required to exercise your consumer rights.

Assessment and Available Remedies

We may reasonably assess the product before providing a remedy.

For a major failure, you may choose a refund or replacement. You may also choose to keep the product and receive compensation for its reduced value.

For a minor failure, we may initially provide a free repair. If the problem cannot be resolved within a reasonable time, you may be entitled to further remedies, including a replacement or refund.

Beau-tish will manage your enquiry directly. Your statutory rights do not depend on a manufacturer’s or supplier’s approval.

Returning an Item

Please contact us before sending an item back so we can provide the appropriate return address and instructions. The return address may differ from the dispatch address.

If a problem is confirmed, we will cover reasonable return postage or transport costs. Keep receipts for any return costs you pay.

For faulty items that are large, heavy or difficult to remove, we will arrange collection or cover appropriate transport costs within a reasonable time.

Refunds and Delivery Charges

Where a refund is due, we will refund the amount paid for the affected product to your original payment method, unless we agree otherwise.

We will process refunds within a reasonable time. Your payment provider may require additional time to make the funds available.

Original delivery charges and other reasonable losses will be refunded or reimbursed where required by applicable consumer law. We do not apply a blanket exclusion to shipping refunds.

No restocking fee applies to a remedy required under Australian Consumer Law.

Sale Items

Sale and discounted items retain the same applicable consumer guarantee rights as full-price items.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies rights or remedies available under Australian Consumer Law or other applicable mandatory consumer laws.

Consumer guarantee rights are not limited to faults discovered immediately after delivery.

Contact Us

For assistance, visit our Contact page. Include your order number or other proof of purchase and details of your enquiry.

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