Frequently Asked Questions

Welcome to Beau-tish! Find answers about our products, sizing, shipping, delivery and order support.

What can I buy at Beau-tish?

Beau-tish is an Australian online store offering fashion, plus-size clothing, jewellery, beauty accessories, home and vanity essentials, and gifts.

Do you offer plus-size clothing?

Yes! Explore our plus-size collections and check the available sizes and measurements on each product page.

How do I choose the right size?

Sizing can vary between products. Use the individual product’s size guide and compare it with your measurements. Check the fabric and fit details, and contact us before ordering if you need assistance.

How much does shipping cost?

Standard shipping — Australia & International: AUD $10 per standard shipment group.

Heavy/bulky-item shipping — Australia & International: AUD $25 per bulky shipment group for designated dressing tables, furniture and large mirror cabinets. Items combined in one bulky shipment group share this $25 charge. Separate bulky shipment groups each attract $25.

Mixed orders: Rates are combined when your basket contains standard and bulky items or products from different shipment groups. For example, one $25 bulky group plus one $10 standard group costs $35. Additional standard groups may add further charges. Review the full shipping total at checkout before paying.

International orders: Standard shipping costs AUD $10 per standard shipment group and heavy/bulky items cost AUD $25 per bulky shipment group to all available international destinations. Currency conversions and the full shipping total are shown at checkout.

Shipping charges apply to discounted orders unless an offer specifically includes free shipping. Digital gift cards do not require physical delivery.

Read our Shipping Policy for delivery details.

How long will my order take to arrive?

Please allow:

• Order processing: Beau-tish processes orders on the same day they are received. Supplier warehouse preparation and dispatch may take an additional 2–5 business days.
• Australian delivery: an estimated 7–10 business days after dispatch.
• International delivery: an estimated 10–25 business days after dispatch.

Delivery times vary depending on your location, the product, supplier availability and carrier delays. International orders may also experience customs delays. These timeframes are estimates and are not guaranteed arrival dates.

Can I order an outfit for a specific event?

Ordering for a special event? Delivery dates are estimates and cannot be guaranteed. Please allow extra time for processing and delivery. Contact us before ordering if you have a fixed event date so we can check the latest supplier information.

Will all my items arrive together?

Your items may arrive in separate parcels because products can be dispatched from different locations. Tracking information will be provided for each parcel where available.

How do I track my order?

We will email your tracking details after dispatch where tracking is available. If you need help, contact us with your order number.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We will check whether a change or cancellation is still possible. Once processing has started or your order has been dispatched, we may be unable to make changes.

What if my item is faulty, damaged, incorrect or not as described?

If your item is faulty, damaged, incorrect or not as described, please complete our Product Issue Report form or email beau-tish@outlook.com as soon as reasonably possible.

Please include your order number or other proof of purchase, the item name and a brief description of the problem. Clear photos are helpful where reasonably possible. Upload photos using the report form. Keep the item or problem area fully visible, well-lit and in focus, without blur or glare. You may also email photos or a short video to us.

We will review the issue and explain the next steps. Please contact us for return instructions before sending an item back. Original packaging is not required to exercise your consumer rights.

Do you accept change-of-mind returns?

We do not accept returns, exchanges or refunds for change of mind, including selecting the wrong size, colour, style or quantity, where the item matches your order and its description. This does not affect your rights under Australian Consumer Law.

How are returns and refunds handled?

The available remedy depends on the problem and your rights under Australian Consumer Law. For a major failure, you can choose a refund or replacement. For other problems, we will provide the remedy required by law.

Where a product is confirmed to have a problem, we will cover reasonable return postage or transport costs. Keep receipts for any return costs you pay. Read our Returns & Refunds Policy for full details.

Do you offer photography and Photo Restoration?

Days to Remember Photography offers portrait and special-event photography in Brisbane, subject to confirmed availability.

Photo Restoration is available worldwide, including Australia and international customers, through digital submissions. Email a clear scan or photograph of your original to daystoremember.photos@gmail.com and tell us what you would like changed. Restoration options and results depend on the original image and its condition.

Visit our Photography & Photo Restoration page for details, or message us to enquire. These services are arranged separately from Beau-tish product orders.

How can I contact Beau-tish?

Visit our Contact page for product questions or order assistance. For an existing order, include your order number to help us locate it.

Thank you for supporting Beau-tish — a small business with heart!