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Product Issue Report
Use this form to report an item that is faulty, damaged, incorrect or not as described. Please submit one report per affected product.
Photo guidance
Upload clear, well-lit photos. Keep the whole item or problem area fully visible and in focus. Avoid blur, glare, heavy filters or cropping out important details.
- Photo 1: the full item.
- Photo 2: a close-up of the fault, damage or difference from the listing.
- Photo 3: the label, packaging or incorrect item received, where relevant.
Each file must be under 20 MB. All photos are optional; you can still report an issue without them. Original packaging is not required to exercise your consumer rights.
Please wait for return instructions before sending an item back. Read our Returns & Refunds Policy and Privacy Policy.